Get in Touch
We're here to help. Reach out with questions about our products, your account, or anything else. Choose the contact method that works best for you.
In-App Support
Access support directly through the Possible app. Fast, convenient help whenever you need it.
Available 24/7
Support Availability
Email support is available Monday through Friday. For urgent account issues, use the in-app chat feature for faster assistance.
We're committed to responding to all inquiries as quickly as possible and helping you resolve any issues.
Common Questions
How do I contact customer support?
You can reach us via email at support.possiblefinance.com, through the in-app chat feature, or by visiting our Seattle office. For the fastest response, use the in-app support option.
What's the typical response time for email support?
We aim to respond to all email inquiries within 24 hours during business days. For faster assistance with urgent account issues, please use the in-app chat feature.
Can I get help with my application or account through the app?
Yes. The Possible app includes built-in support and chat features available 24/7. You can ask questions about eligibility, your application status, loan terms, or any account-related questions without leaving the app.
Is there a phone number to call?
Currently, we support customers through email and in-app chat. These channels allow us to help you quickly and document your request for accurate follow-up.
How do I report a security issue or fraud?
If you suspect fraud or have a security concern, contact us immediately via email at support.possiblefinance.com or through the in-app support feature. Your account safety is our priority.
Frequently Asked Questions
Find answers to common questions about Possible products, eligibility, security, and how to get started.
Products
What's the difference between Possible Loan and Possible Advance?
Possible Loan is a traditional installment loan you repay on a flexible schedule with payment dates you choose. Possible Advance is earned wage access—it lets you access a portion of wages you've already earned before payday, then repay it automatically from your next paycheck. Choose Loan for emergencies or planned expenses, and Advance for bridging the gap until your next paycheck.
How much can I borrow or access?
Possible Loan amounts vary by state and your financial profile, typically ranging from $100 to $500. Possible Advance amounts depend on how much you've earned since your last paycheck and your employer's participation. The app shows you exactly what's available before you apply.
What does it cost to borrow?
Possible is transparent about pricing. For Possible Loan, costs vary by state—for example, in Iowa it's $20 per $100 borrowed with a maximum fee of $60. There are no hidden fees, no late fees, and no prepayment penalties. You'll see the exact cost before you apply. Possible Advance has a transparent fee structure or may be fee-free depending on your state and employer.
Eligibility
Do I need good credit to qualify?
No. Possible doesn't rely on your credit score. Instead, we use AI underwriting that reviews your banking activity, income, and transaction history to make lending decisions. This means people with limited or imperfect credit can still qualify for a Possible Loan.
What documents or information do I need to apply?
You'll need a valid government-issued ID for identity verification, proof of income (recent pay stubs, tax returns, or bank deposits), and access to a bank account to connect for underwriting. The app walks you through each step and tells you exactly what's needed.
How long does it take to get approved?
Most Possible Loan decisions are made instantly or within minutes after you submit your application. Funds are typically deposited within one business day. Possible Advance decisions are also fast, usually within minutes, so you can access your earned wages right away.
Security
Is my data secure? How does Possible protect my information?
Yes. Possible uses industry-leading encryption, fraud detection, and identity verification to protect your personal and financial information. We're licensed to lend (NMLS #1697898) and comply with state lending laws and privacy regulations. Your data is never shared without your permission.
How does Possible detect and prevent fraud?
We use advanced AI and machine learning to flag suspicious activity and verify your identity. When you apply, we confirm your identity, check for fraud patterns, and verify your income through your bank account connection. This protects both you and Possible from unauthorized access.
Repayment & Credit
How do I repay my Possible Loan?
With Possible Loan, you choose your own repayment date—anywhere from 6 to 12 months. You can set up automatic payments from your bank account, or pay manually through the app anytime. If you need more time, you can reschedule your payment date with no late fees or penalties.
How does Possible help me build credit?
Possible reports your loan payments to major credit bureaus, so on-time payments help build your credit history and improve your credit score over time. This means every payment you make with Possible is working toward better credit—something you can't get with a traditional payday loan. Building credit responsibly opens doors to better rates and financial opportunities.
What if I can't make a payment on time?
Possible has no late fees—ever. If you're struggling to repay, you can reschedule your payment through the app or contact support to discuss options. We want to help you succeed, not penalize you for missing a date.
Support & Availability
What states can I use Possible in?
Possible is available in most U.S. states, but specific products and pricing vary by state due to local lending regulations. Download the Possible app and enter your state to check availability and see exact terms for your location.
How do I contact Possible support?
Support is available through the Possible app via in-app chat and email. Email support.possiblefinance.com with questions or feedback. Our AI-powered support team is here to help with account issues, product questions, and more.
Is Possible a legitimate, regulated company?
Yes. Possible Finance is licensed to lend under NMLS #1697898 and holds state lending licenses in multiple states. We're incorporated in Delaware as a Public Benefit Corporation, which means we're legally committed to fair lending and financial inclusion alongside profitability. We're also rated 4.8/5 stars with 100,000+ user reviews.
Still have questions? We're here to help.
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Instant Decisions
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Transparent pricing. No late fees. No surprise charges, ever.
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